An official rule or plan of action followed by an organization.
“According to our refund policy, items must be returned within thirty days of purchase.”
“The new parking policy will come into effect on September 1.”
This word is central to many Reading Part 1 letters, since a large number of them explain, question, or request an exception to a company or building policy. Locating this word quickly can help you find the letter's main topic sentence.
Synonyms: rule, guideline, regulation