Alberta Consumer Protection Act Compliant

Refund Policy

Last Updated: March 11, 2026 · Effective Date: March 11, 2026

At CelpipPractice.com, operated by AlphaIT Ltd, we stand behind the quality of our platform. This Refund Policy explains when and how you may request a refund for payments made through the Service, and sets out your rights under applicable Canadian and Alberta consumer protection law.

7 days

Full refund window
for new subscribers

14 days

Pro-rated refund window
for annual plans

5–7 days

Refund processing time
to original payment method

Satisfaction Guarantee

We want you to be completely satisfied with your purchase. CelpipPractice.com offers a 7-day satisfaction guarantee for first-time subscribers. If you are not satisfied with the Service within that window and meet the eligibility conditions below, you may request a full refund — no questions asked.

CAD $2.00 administrative fee applies: All approved refunds are subject to a flat CAD $2.00 administrative processing fee, deducted from the refunded amount. For example, if you paid CAD $20.00, your refund will be CAD $18.00. This fee is waived if the refund is due to a verified technical failure on our end.

Our commitment: We believe in the quality of our platform. If the Service is not what you expected, we will make it right. Please contact us at [email protected] before initiating a chargeback — we will always work with you in good faith.

This Policy applies to all purchases made on celpippractice.com and is governed by the laws of the Province of Alberta, Canada. Nothing in this Policy limits your rights under the Alberta Consumer Protection Act (RSA 2000, c C-26.3) or other applicable Canadian consumer protection legislation.

Refund Eligibility

You may be eligible for a refund under the following conditions. All conditions must be met unless otherwise stated:

2.1 New Subscriber — Full Refund (7-Day Window)

You are a first-time subscriber and this is your first paid subscription purchase on CelpipPractice.com.

Your refund request is submitted within 7 calendar days of the initial subscription purchase date.

You have not completed more than 3 full-length mock tests or consumed a significant portion of the paid content.

Your Account has not been suspended or terminated for a breach of our Terms and Conditions at the time of the request.

2.2 Annual Plan — Pro-Rated Refund (14-Day Window)

If you purchased an annual subscription plan and wish to cancel within the first 14 calendar days of purchase without having substantially used the Service (fewer than 3 full mock tests completed), you may request a pro-rated refund for the unused months remaining on your annual plan.

Pro-rated amount = (Months remaining ÷ 12) × Annual plan price paid

2.3 Service Outage or Technical Failure

If a verified technical failure or extended outage on our end (more than 72 consecutive hours) prevented you from accessing the Service during your paid subscription period, you may request a pro-rated credit or partial refund for the affected period, regardless of the standard eligibility windows above.

Non-Refundable Circumstances

Refunds will not be issued in the following circumstances:

The 7-day refund window (or 14-day annual window) has passed at the time of the request.

You have substantially used the paid content, including completing more than 3 full mock tests or accessing a significant portion of the premium course material.

Your Account was suspended or terminated due to a breach of our Terms and Conditions.

You purchased the subscription with the intent to access and copy content, or to exploit the platform in any way.

You claim a refund for a renewal charge more than 3 days after the renewal date, or after using the Service in the renewed period.

The refund request relates to a free trial or promotional offer that was clearly disclosed as non-refundable.

You changed your mind about needing to prepare for CELPIP after substantial use of the platform.

Technical issues were caused by your own device, internet connection, or browser configuration, and not by our platform.

Note: Even where a refund is not available under this Policy, you may still have rights under the Alberta Consumer Protection Act or other applicable law. See Section 10 for details.

Annual Plan Refunds

Annual subscriptions offer the best value and are billed as a single upfront payment. The following rules apply specifically to annual plans:

Scenario	Outcome
Cancellation within 14 days, fewer than 3 mock tests completed	Pro-rated refund for unused months
Cancellation within 14 days, substantial content consumed	Refund at our discretion; partial credit may be offered
Cancellation after 14 days, any usage level	No refund; access continues until end of annual period
Service outage exceeding 72 hours during annual period	Pro-rated credit for affected days, regardless of window
Account terminated by us for breach of Terms	No refund
Annual plan auto-renews — cancel within 3 days, unused	Renewal refund considered on case-by-case basis

Upon cancellation of an annual plan (with or without a refund), your access to paid features will continue until the end of the period already paid for.

Renewal Charges

All subscription plans (monthly and annual) renew automatically at the end of each billing period unless you cancel before the renewal date.

Renewal reminder: We will send you a reminder email at least 7 days before any annual subscription renewal. Monthly subscription renewals are billed automatically without a separate reminder, consistent with your original agreement at sign-up.

5.1 Refunds on Renewal Charges

Renewal charges are generally non-refundable. However, if you contact us at [email protected] within 3 calendar days of a renewal charge being processed, and you have not used the Service during the renewed billing period, we will review your request and may issue a refund at our discretion.

5.2 How to Cancel Before Renewal

To avoid being charged for a renewal, cancel your subscription before the renewal date by:

•Logging into your Account and selecting "Cancel Subscription" in account settings; or
•Emailing [email protected] with your account email and a cancellation request at least 24 hours before your renewal date.

How to Request a Refund

To request a refund, please contact us by email. We do not accept refund requests through third-party channels.

Submit your refund request to:

[email protected]

Subject line: Refund Request — [Your Account Email]

6.1 Information to Include

Please include the following in your refund request email to help us process it quickly:

1The email address registered to your CelpipPractice.com Account
2The date of your original purchase
3Your Stripe transaction ID or payment receipt number (if available)
4The subscription plan you purchased (monthly or annual)
5A brief reason for your refund request (optional but helpful)

Identity verification: We may ask you to verify your identity or account ownership before processing a refund, to protect against fraudulent requests.

Processing & Timeline

Once we receive your refund request, here is what happens:

Acknowledgement

Within 1–2 business days

We will acknowledge receipt of your request and confirm whether it falls within the eligibility window.

Review

Within 3–5 business days

We review your account activity (test completions, content accessed, subscription dates) to assess eligibility. We may contact you for additional information.

Decision

Within 5 business days

We will notify you by email of our decision. If approved, we initiate the refund through Stripe immediately.

Refund to Your Account

5–10 business days after approval

Stripe processes the refund to your original payment method. Timing depends on your card issuer or bank — most refunds appear within 5–10 business days.

All timelines refer to business days (Monday–Friday, excluding Canadian statutory holidays). Total time from request to refund received: typically 7–15 business days.

Stripe & Payment Processing

All payments on CelpipPractice.com are processed by Stripe, Inc. ("Stripe"), a PCI-DSS Level 1 certified payment processor. This has the following implications for refunds:

Refund Method

Approved refunds are always returned to the original payment method used at purchase (credit card, debit card, etc.). We cannot issue refunds to a different card or payment method.

No Cash Refunds

We do not issue refunds by cash, cheque, e-transfer, or any method other than the original Stripe payment method. Account credits may be offered as an alternative at our discretion.

CAD $2.00 Administrative Fee

All approved refunds are subject to a flat CAD $2.00 administrative fee, which is deducted from the refunded amount before it is returned to your card. This is done as a partial refund in Stripe — for example, if you paid CAD $29.00, your refund will be CAD $27.00. This fee is waived where the refund is caused by a verified technical failure on our part.

Currency

All charges and refunds are processed in Canadian dollars (CAD). If your card was billed in a foreign currency, the refunded amount in your currency may differ due to exchange rate fluctuations. We are not responsible for currency conversion differences.

For questions about a Stripe transaction, you may also review Stripe's policies at stripe.com/en-ca/privacy.

Chargebacks & Payment Disputes

Please contact us before initiating a chargeback. We strongly encourage you to reach out to us at [email protected] before contacting your bank or card issuer. Most issues can be resolved quickly and directly.

9.1 What Is a Chargeback?

A chargeback occurs when you ask your bank or credit card issuer to reverse a transaction. While chargebacks are a legitimate consumer protection tool, initiating one without first attempting to resolve the dispute with us may result in Account suspension and being flagged in Stripe's fraud prevention systems.

9.2 Our Response to Chargebacks

If a chargeback is initiated against a transaction on CelpipPractice.com, we reserve the right to:

•Immediately suspend or terminate the Account associated with the chargeback
•Submit evidence to Stripe and your card issuer disputing the chargeback, including account activity records, login history, and content access logs
•Pursue recovery of any amounts successfully charged back where we believe the chargeback was fraudulent or in bad faith

9.3 Legitimate Chargebacks

We acknowledge that chargebacks may be appropriate in cases of unauthorized card use or genuine billing errors. If you believe your card was used fraudulently on our platform, please notify us immediately at [email protected] and we will cooperate fully.

Your Statutory Rights (Alberta & Canada)

Your statutory rights are not limited by this Policy. Nothing in this Refund Policy excludes, restricts, or modifies any right or remedy you have under the Alberta Consumer Protection Act (RSA 2000, c C-26.3), the federal Consumer Protection Act, or any other applicable law that cannot be excluded by contract.

10.1 Alberta Consumer Protection Act — Distance Sales Contracts

CelpipPractice.com sells subscriptions online, which constitutes a distance sales contract under Alberta's Consumer Protection Act. As a result, you have certain mandatory rights including:

The right to receive a written copy of this agreement — these Terms, this Policy, and our Privacy Policy satisfy this requirement.
The right to cancel within 10 days of receiving this disclosure if we failed to provide mandatory disclosure information — this is in addition to, and separate from, our voluntary 7-day guarantee.
The right to a refund within 15 days if we cancel the contract or fail to supply the Service.

10.2 Where to Get Help

If you believe your consumer rights have been violated and we have not resolved your complaint, you may contact:

Service Alberta — Consumer Investigations Unit

Handles complaints under the Alberta Consumer Protection Act

alberta.ca/consumer-protection

Competition Bureau Canada

Handles federal consumer and competition law complaints

competitionbureau.gc.ca

Abuse Prevention

This Policy is designed to protect genuine customers. We actively monitor for patterns of refund abuse, including but not limited to:

Repeatedly purchasing and refunding subscriptions across multiple accounts

Downloading or systematically accessing content prior to requesting a refund

Providing false information in a refund request

Using chargebacks as a routine refund mechanism rather than contacting us first

Where we reasonably determine that a refund request is abusive or in bad faith, we reserve the right to deny the request, suspend the Account, and take appropriate action under our Terms and Conditions. This does not affect your legitimate rights under applicable consumer protection law.

Changes to This Policy

We may update this Refund Policy from time to time. Material changes will be communicated by posting a notice on the Service and/or emailing your registered Account address at least 30 days before the change takes effect.

The version of this Policy in effect at the time of your purchase governs your refund eligibility for that transaction. Your continued use of the Service after the effective date of any revised Policy constitutes your acceptance of the changes.

Contact Us

If you have any questions about this Refund Policy, wish to submit a refund request, or want to discuss your options, please contact us:

AlphaIT Ltd — CelpipPractice.com

#232, 4144A 97 St NW
Edmonton, Alberta, Canada T6E 5Y6

[email protected]

Response Time Commitment

Acknowledgement: 1–2 business days
Decision: within 5 business days
Refund to card: 5–10 business days after approval

CelpipPractice.com is operated by AlphaIT Ltd, Edmonton, Alberta, Canada.

Refund Policy

Last Updated: March 11, 2026 · Effective Date: March 11, 2026

7 days

Full refund window
for new subscribers

14 days

Pro-rated refund window
for annual plans

5–7 days

Refund processing time
to original payment method

Scenario

Outcome

Cancellation within 14 days, fewer than 3 mock tests completed

Pro-rated refund for unused months

Cancellation within 14 days, substantial content consumed

Refund at our discretion; partial credit may be offered

Cancellation after 14 days, any usage level

No refund; access continues until end of annual period

Service outage exceeding 72 hours during annual period

Pro-rated credit for affected days, regardless of window

Account terminated by us for breach of Terms

No refund

Annual plan auto-renews — cancel within 3 days, unused

Renewal refund considered on case-by-case basis