Used to show that you are aware of a fact or situation before making a related comment or request.
“I understand that refunds normally take five business days, but this delay has exceeded three weeks.”
“I understand that staff are busy, but I have not received a reply after two follow-up emails.”
Use this phrase in CELPIP Writing Task 1 to sound reasonable and cooperative before making a complaint or request, such as acknowledging a company's policy before asking for an exception. It helps your tone stay polite even when raising a concern.
Synonyms: I realize that, I recognize that, I am aware that